Privacy Policy

Last Updated: January 7, 2026

1. Introduction

Bina Movers (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Kenya Data Protection Act (DPA) 2019. This Privacy Policy explains how we collect, use, store, and protect data belonging to:

  • Companies/movers registered on our platform
  • Members of the public using the quote request form
  • Users opting into lead-sharing among movers
  • Visitors interacting with our website

2. Information We Collect

A. From Companies (Movers)
  • Full company name & business registration details
  • Email address, phone number, and business location
  • Login credentials (hashed passwords)
  • Uploaded documents for verification
  • Service areas, fleet info, and pricing ranges
  • Bid submissions and dashboard activity logs
B. From Public Users (Quote Request Form)
  • Full name
  • Phone number & email address
  • Moving locations & dates
  • Inventory details
  • Budget preferences
  • IP address and user-agent (security)
C. Lead-Sharing Opt-In

When a user chooses to “Send this request to multiple movers”, they explicitly consent to:

  • Their request being visible to verified movers
  • Movers using their data strictly for quoting and follow-up
  • Receiving communication from multiple service providers

3. How We Use Your Information

  • To process moving quotes
  • To match customers with movers
  • To allow movers to place bids
  • To notify companies when new leads are available
  • To verify company accounts
  • To improve service quality and platform security
  • To send transactional notifications (SMS/Email)

4. Legal Basis for Processing (Kenya DPA 2019)

We process user data under the following lawful bases:

  • Consent – e.g., sending a public quote request to movers
  • Contractual necessity – enabling movers to receive and respond to leads
  • Legitimate interest – fraud prevention, auditing, and platform security
  • Legal obligation – compliance with Kenyan regulations

5. Data Sharing

A. Sharing with Movers

When a customer submits a quote request, their details may be shared with:

  • One mover – if they choose a single provider
  • Multiple movers – if they opt into Step 6B lead distribution
B. Third-Party Services
  • SMS/Email providers (OTP login, notifications)
  • Payment gateways (e.g., M-Pesa integrations for mover subscriptions)
  • Analytics tools for performance monitoring

6. Data Retention

We retain user data only as long as required for service delivery or compliance with Kenyan law:

  • Quote requests: 24 months
  • Company account data: while the business remains active
  • System logs and security data: 12 months

7. Your Rights Under the Kenya DPA

  • Right to access your data
  • Right to correction
  • Right to deletion (“right to be forgotten”)
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent

8. Data Security

  • Encryption of sensitive data
  • Hashed passwords
  • Device and IP logging
  • Rate limiting on forms
  • Access control for company dashboards

9. Contact Us

For privacy or data-related inquiries:

Email: privacy@binamovers.com
Phone: +254 700 000 000